1. Who We Are
Cornish Farmers Boxes Limited (company number 16981967) is registered in England and Wales. Our registered office is Whistlers Croft, Sunny Corner, Cusgarne, Truro, TR4 8SE, United Kingdom. We can be contacted at [email protected].
This Privacy Policy explains how Cornish Farmers Boxes Limited collects, uses, stores, and protects personal data when you use our website at cornishfarmersboxes.co.uk and when you submit a box enquiry, contact form, or weekly subscription enquiry.
2. What Data We Collect
We may collect the following personal data when you use our website or submit an enquiry:
Contact form and box enquiry data
- Full name
- Email address
- Telephone number (only if voluntarily provided)
- Delivery or collection postcode (voluntarily submitted as part of a box enquiry)
- Household size (voluntarily submitted as part of a box enquiry)
- Preferred box type, frequency, and produce preferences (voluntarily submitted)
- Local extras interest (voluntarily submitted)
- Allergy and dietary requirements (voluntarily submitted — see Section 5)
- Delivery or collection preference (voluntarily submitted)
- Preferred start date (voluntarily submitted)
- Any notes or additional details you choose to include
Website usage data
- Cookies and analytics data (where consent is given — see Section 7)
- Device and browser type, IP address, pages visited (analytics only, where consented)
3. How We Use Your Data
We use personal data collected through our website and forms to:
- Respond to your box enquiry or contact form submission
- Confirm box arrangements, availability, preferences, and subscription details before orders are accepted
- Communicate with you about your subscription, preferences, allergies, delivery or collection arrangements, and subscription changes
- Contact you by email about your enquiry and box arrangements
- Contact you by telephone only if a telephone number is provided and relevant to your enquiry
- Send occasional email updates about seasonal box availability and produce news, where separate marketing consent has been given
- Maintain records necessary for operating the subscription service
- Improve our website and services using analytics data where consent is given
- Comply with any applicable legal obligations
4. Legal Basis for Processing
We process your personal data on the following legal bases under UK GDPR:
- Contract / pre-contract: To respond to and progress your box enquiry and subscription arrangements
- Legitimate interests: To operate and improve our seasonal produce subscription service
- Consent: For marketing emails and analytics cookies, where separate consent is given
- Legal obligation: Where we are required to retain records by applicable law
5. Allergy and Dietary Information
If you voluntarily provide allergy, dietary, or ingredient information as part of a box enquiry or subscription form, this data is used solely to help manage your produce preferences and confirm whether a box arrangement is suitable. We will confirm this information directly with you before any order is accepted. We do not use allergy data for any other purpose.
You should always confirm allergy, dietary, ingredient, origin, storage, and handling information directly with us before your first box is packed. Do not rely on form submissions alone.
6. Data Sharing
We do not sell your personal data. We may share data with:
- Third-party delivery or collection providers, where required to fulfil a confirmed subscription arrangement
- Packaging or logistics suppliers, where required to fulfil a confirmed arrangement
- Payment processing services, where a payment arrangement is confirmed (these services have their own separate terms and privacy policies)
- Form handling services (e.g. Formspree, Netlify Forms, or equivalent) used to receive and process enquiry submissions
- Analytics services (e.g. where analytics consent is given)
- Legal or regulatory bodies where we are required to do so by law
7. Cookies
Our website uses cookies. Essential cookies are required for the website to function and are always active. Analytics cookies are only used with your consent. For full details, see our Cookie Policy.
8. Data Retention
We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Enquiry data is retained for a reasonable period to process and respond to your enquiry. Subscription data is retained for the duration of the subscription arrangement and for a reasonable period after it ends. You may contact us at any time to request deletion or correction of your data.
9. Your Rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal obligations)
- Object to or restrict processing
- Withdraw consent for marketing or analytics at any time
- Complain to the Information Commissioner's Office (ICO) at ico.org.uk
To exercise any of these rights, contact us at [email protected].
10. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be available at cornishfarmersboxes.co.uk/privacy-policy/. Continued use of the website after any changes constitutes acceptance of the updated policy.
11. Contact
For any privacy-related queries, contact Cornish Farmers Boxes Limited at [email protected] or write to us at our registered office: Whistlers Croft, Sunny Corner, Cusgarne, Truro, TR4 8SE, United Kingdom.